March 14, 2020
On behalf of Trotman Auto Group, we want to share with you our health and safety action plan to help protect all guests and our team members at each one of our dealerships. While no cases have been reported at any of our locations, our company is committed to a rigorous and proactive approach. We will ensure we do everything we can to maintain a healthy and responsible environment for all.
Trotman Auto Group Health & Safety Action Plan
Health and Safety Officers – Officers assigned to all dealerships. They are responsible for the reporting and guidance, and to ensure the best standard of cleanliness and staff health safety are practiced.
In-Store Community Safety Information – Our community safety communications plan is in place at all dealerships, including posters outlining handwashing techniques, prevention and best practices. Also available on company websites and social media.
Sanitization Plan – We have Increased sanitization of all high-traffic area touchpoints within all dealerships to multiple times a day, plus professional nighttime cleaning service daily.
Loaners and Test-Drive Vehicle Preparation – All hard and soft surfaces inside service car loaners and test-drive vehicles are vacuumed and wiped down each time a guest or staff associate uses a vehicle.
Service Work Preparation – Customer vehicles for service in-store are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work, plus all Trotman Auto Group technicians are required to wear disposable gloves when working on vehicles.
Sanitizer Locations – We have equipped all dealerships with additional hand sanitizer dispensers for guests and staff associates to sanitize hands throughout the day.
Discontinuation of Shared Foods – All complimentary snacks and group meals are temporarily removed.
Test Drives and Valet Service – Increased out-of-dealership test drives and vehicle maintenance valet pickup services are offered. Check with individual dealerships.
Travel Restriction – No unnecessary business travel by team members. Staff are required to advise the management of personal travel destinations so the company can make necessary arrangements.
Hand Etiquette – As outlined by health officials, Trotman Auto Group team members practice frequent hand washing and refrain from handshaking.
With these measures, we are dedicated to doing our best to ensure the safety and well-being of all guests and associates. Trotman Auto Group continues to closely monitor updates. For national and local updates, we have provided resources below:
Public Health Agency of Canada
BC Provincial Health Officer and BC Centre for Disease Control
World Health Organization (WHO)
Thank you for your understanding and cooperation during these rapidly evolving times. We are enthusiastically open for business as usual, and will continue to work hard to earn your trust and loyalty. On behalf of everyone at Trotman Auto Group, we look forward to welcoming you to our dealerships very soon.
Mike, Mitch and Brad Trotman